Poor preperation? Avoid costly mistakes!
Did you know that 70% of technological projects in the healthcare sector fail due to inadequate preparation? You are about to embark on a major technological change within your healthcare organization. The technical implementation is ready, and everything seems set. But have you truly thought of everything? How will the end-users react? Have you involved them in the process from the start?
A perfect technical implementation, and then what?
Your technical implementation goes perfectly; it couldn’t have gone better. The systems work, and the entire project team is enthusiastic. But now what? The adoption of the new technology within the organization isn’t going as you had hoped. End-users aren’t enthusiastic and refuse to work with the new systems. They become irritated, and the project faces significant delays, ultimately leading to substantial extra costs.
It may seem exaggerated, but we still see this happening too often in the market: a good technical implementation, but significant resistance during the adoption process. Why is this happening? More importantly, how can we prevent it?
The risks of poor preperation
Poor preparation poses significant risks for any project. Research shows that no less than 70% of technological projects in the healthcare sector fail due to inadequate preparation. This results not only in delays and inefficiencies but also in substantial cost overruns that can disrupt the budget of the healthcare organization. Moreover, it can affect the quality of care and the trust of both end-users and stakeholders.
Increased costs: Poor planning and policies often lead to additional costs due to delays and inefficient processes. Unplanned costs can account for up to 30% of the project budget, mainly due to remediation work and delayed deliveries.
End-user resistance: Without timely and effective communication, end-users feel neglected. This leads to resistance and low acceptance of new technologies, jeopardizing the project’s ultimate goals.
Data and security issues: Insufficiently clear data classifications and migration plans can lead to errors and severe security risks, damaging the healthcare organization’s reputation and potentially leading to legal complications.
Loss of trust: Failing to involve end-users and stakeholders promptly can result in a significant loss of trust and support for the project, complicating the further acceptance and implementation of new technologies.
Loss of quality of care: Inefficiencies and errors in implementation can directly impact the quality of care, posing potential risks to patient safety. Studies show that poor preparation can lead to 50% more errors in care delivery during the first months after implementation.
A crystal-clear policy: indispensable!
Many organizations make the mistake of wanting to move too quickly without the necessary preparation. It is important to first establish a clear policy before the technical implementation takes place.
A good policy should include detailed data classification and migration plans, user guidelines, security measures, communication policies, and feedback mechanisms. By carefully establishing the policy, healthcare institutions can avoid common pitfalls and ensure a smooth and successful implementation of new technologies.
Involve your end-users
Resistance from end-users is a common obstacle. Poor communication creates uncertainty and resistance. Therefore, involving end-users from day one is crucial. The first impression of a project is decisive for acceptance. Gather their wishes and needs and show how the new technology can simplify their work.
When this doesn’t happen, employees feel neglected and are less willing to accept changes. Studies show that involving end-users from the start can increase acceptance by up to 40% and shorten the implementation process by 30%.
Our approach for succesful adoption
To ensure the successful adoption of new technology within an organization, we work with experienced project leaders and local support teams.
A local support team is a group of (external) IT professionals specifically assigned to support, coordinate, and implement the adoption of new technologies within an organization.
This team acts as a bridge between the technical implementation and the daily users of the technology, which is crucial for smooth integration and acceptance.
Would you like to know how we can help you achieve successful adoption of new technological implementations within your organization? Contact one of our IT & Healthcare business managers. They will be happy to assist you.
